TD Insurance Customer Service: Phone, Hours & Contacts

Need to reach TD Insurance but aren’t sure which number to call? You’re not alone—TD runs several dedicated lines for claims, complaints, and general inquiries, and mixing them up means longer wait times. This guide maps out every verified contact channel directly from TD Insurance’s official pages, so you can get the right help fast.

Customer Service Phone: 1-866-361-2311 · Complaints Phone: 1-855-724-2883 · Claims Phone: 1-866-454-8910 · Online Services: MyInsurance for 24/7 policy management

The table below consolidates every verified contact channel into one searchable reference.

How do I talk to a TD agent?

Phone numbers for customer service

Your primary line for general TD Insurance inquiries—home, auto, and recreational vehicles—is 1-866-361-2311. This line connects you directly with a licensed TD advisor, no broker required. The same number handles most policy questions, coverage changes, and billing concerns.

For small business customers, a dedicated line exists at 1-855-724-2883. University students and alumni can reach specialized support at 1-877-777-7136, though this number appears on third-party aggregator sites (PissedConsumer user reports), so verify it directly with TD if you encounter issues.

Best times to call

Advisor hours are consistent across auto, home, and small business: Monday to Friday 8AM–8PM ET, Saturday 9AM–4PM ET (TD Insurance Small Business page). Midweek calls (Tuesday–Thursday) typically see lower wait times than Monday mornings or Friday afternoons.

How do I call TD Insurance from Canada?

Toll-free numbers

All the main TD Insurance contact numbers are toll-free within Canada. The three most-used lines are:

• General inquiries: 1-866-361-2311
• Complaints escalation: 1-877-734-1288
• Small business: 1-855-724-2883

The life and health insurance complaint line is 1-888-788-0839, option 1 (TD Insurance Problem Resolution page). Travel insurance has separate contacts: sales complaints via CanAm at 1-833-962-1143, claims via Global Excel at 1-833-962-1140.

Numbers for specific services

TD Insurance differentiates its numbers by function. Claims initiation is separate from advisory services—the 1-866-454-8910 line is staffed 24/7 specifically for new and existing claims (TD Insurance Auto Contact page). For travel insurance emergencies, advisors are available around the clock for medical emergencies or unexpected plan changes (TD Insurance homepage).

How do I file an insurance claim?

Steps to start a claim

Filing a TD Insurance claim takes three steps: call the claims line, provide your policy number, and describe the incident. The faster you have your policy details ready, the smoother the process.

1. Call 1-866-454-8910 (24/7 claims line) (TD Insurance)
2. Have your policy number and incident details ready
3. Follow up through MyInsurance online portal for status tracking

Contact details for claims

For existing claims, you can contact your assigned claims advisor directly or call 1-866-454-8910 and request your advisor’s extension (TD Insurance Car Claims FAQ). Home insurance claims use the same 24/7 line at TD Insurance Home Contact page.

Can I email TD?

Email options

TD Insurance does not publish a general customer service email address. For policy-specific questions, the recommended path is to contact your licensed advisor directly via their email, which you can request when speaking by phone. TD Insurance notes it was the first major Canadian bank to offer SMS customer service, though SMS response times and availability vary.

SMS and online chat

For non-urgent matters, MyInsurance (the online portal) provides 24/7 access to policy documents, payment history, and claims status. Log in at tdinsurance.com to manage most policy tasks without picking up the phone. TD also offers a TTY service at 1-800-855-0511 for customers with hearing disabilities.

Does TD Canada have 24-7 customer service?

Service hours

TD Insurance does not offer 24/7 toll-free support for general policy inquiries. The 24/7 access is limited to claims and emergencies (TD Insurance Auto Contact). General advisor lines operate Monday to Friday 8AM–8PM ET and Saturday 9AM–4PM ET.

24/7 online options

The MyInsurance portal is accessible around the clock for policy management tasks. You can view coverage details, make payments, file claims, and track existing claims status at any time. For existing claims, the 24/7 claims line at 1-866-454-8910 connects you directly to a claims advisor who can pull up your file and provide updates (TD Insurance Car Claims FAQ).